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FAQs about the Staff ID Card (JLU Staff Chip Card)

My employment at JLU is starting soon, and I want to know what happens next. When will I receive my chip card? What should I do in case of loss or damage? What should I consider in the event of a name change? On this page, we will answer these questions for you.

ID cards for staff can currently only be issued to individuals whose employment at JLU begins on September 15, 2024 or later (contract start date). The IAM team is working to ensure that existing staff can apply for a JLU chip card in the new design as soon as possible. We ask for your understanding and thank you for your patience.

 

How do I obtain a staff ID card?

Have you signed an employment contract at Justus Liebig University and have already activated your account? Then the following applies to you: You will receive an email requesting you to upload your photo for the chip card and to confirm a shipping address. Subsequently, your staff ID card will be produced and sent to you by mail.
Who qualifies as staff? Staff includes active state civil servants, as well as salaried employees and trainees with a state contract, in short: everyone with the LandesTicket Hessen (= individuals with a JLU personnel number).

How do I obtain access permissions?

Access permissions must be applied for separately at Department E. Please submit the Application for locking authorisation for existing JLU-chipcard.

I have lost my JLU chip card. How can I have it blocked?

Please report the loss of the ID card immediately in the IAM portal of JLU. The JLU chip card will then be blocked. You will subsequently receive an email with the next steps.

My JLU chip card is defective. How do I obtain a new one?

Please contact the service desk of the IT Service Center (HRZ). The team at the service desk will check the defect and, if necessary, have a new JLU chip card produced for you. Here is their address:

IT Service Center of Justus Liebig University Giessen
Service Desk Room 62
Heinrich-Buff-Ring 44
35392 Giessen

My name has changed. How do I obtain a new JLU chip card?

Applications for changes to personal data should be submitted to the human resources department. The section responsible for you within the human resources department will process your application and update the information in the personnel system.

Subsequently, you will receive an automated email asking you to upload your photo and confirm a shipping address (since photos cannot be stored for data protection reasons, a new one is required). Your new staff ID card will then be produced and sent to you via post.

Where can I return my staff ID card?

You can return your JLU chip card at the service desk of the IT Service Center (HRZ) or send it to the following address:
IT Service Center of Justus Liebig University Giessen
Service Desk Room 62
Heinrich-Buff-Ring 44
35392 Giessen

What are the terms of use for the staff ID card?

No transfer to third parties:  The staff ID may only be used by the person named on the chip card and is not transferable to third parties. In the case of misuse, the staff ID card will be immediately blocked and must be returned.

Return immediately upon expiration: After the expiration date (for example, upon termination of employment), the functions of the chip card will be blocked. The staff ID card must be returned at the service desk of the IT Service Center (HRZ) or sent to the following address:

IT Service Center of Justus Liebig University Giessen
Service Desk Room 62
Heinrich-Buff-Ring 44
35392 Giessen

In case of loss or defect: The staff ID card must be stored carefully. In the event of loss or defect of the JLU chip card, this must be reported immediately in the IAM portal of JLU so that the card can be blocked.